Refund & Cancellation Policy

This Policy applies to all purchases made through the ekidemy website, including but not limited to:

• Individual online courses
• Course bundles
• Learning programs
• Certifications
• Workshops
• Digital educational resources
• Subscription-based learning services, where applicable

Different refund terms may apply where expressly stated on the course or product page at the time of purchase.

Users may cancel their enrollment in a course at any time through their account dashboard or by contacting ekidemy Support.

Cancellation of enrollment does not automatically entitle the user to a refund. Refund eligibility shall be determined in accordance with this Policy.

Where a subscription service is offered, cancellation prevents future recurring charges but does not affect charges already incurred or the user's access during the current billing period unless otherwise specified.

Refund requests may be considered only under the circumstances described below.

Unless otherwise required by applicable law, refunds will generally not be issued under the following circumstances:

• The refund request is submitted after the applicable refund period has expired.
• The user has substantially completed, downloaded, or consumed a significant portion of the course content.
• The purchase was made during a promotional campaign expressly designated as non-refundable.
• The user is dissatisfied with course difficulty, teaching style, personal learning preferences, or subjective expectations after significant course consumption.
• The user's inability to access the course results from incompatible devices, inadequate internet connectivity, unsupported software, or other circumstances outside ekidemy's reasonable control.
• The account has been suspended or terminated due to violations of the Terms of Service.
• Certificates have already been issued for successful completion of the course, unless required by applicable law.
• Refund requests are based on circumstances unrelated to the quality or availability of the purchased Services.

Unless a different period is specified for a particular course or required by applicable law, refund requests must be submitted within seven (7) calendar days from the date of purchase.

To request a refund, users must submit a request through ekidemy's designated support channel and provide:

• Full name
• Registered email address
• Order or transaction reference
• Course name
• Reason for the refund request
• Any supporting documentation requested by ekidemy

Incomplete or inaccurate requests may delay processing.

ekidemy reserves the right to request additional information where reasonably necessary to evaluate a refund request.

Where a refund is approved:

• Refunds shall be processed using the original payment method whenever reasonably possible.
• Processing times may vary depending on the payment provider, financial institution, or payment network.
• ekidemy is not responsible for delays caused by banks, payment gateways, or third-party financial service providers.
• Any applicable taxes, currency conversion charges, banking fees, or payment processing charges imposed by third parties may not be refundable unless required by applicable law.

If a purchase was made using promotional pricing, discount codes, coupons, bundled offers, or other special promotions, the refund amount, if approved, shall be calculated based on the actual amount paid by the user and not the standard listed price.

Where refunding one component of a bundled purchase affects eligibility for promotional pricing, ekidemy reserves the right to recalculate the applicable purchase price and deduct any resulting difference from the refund amount.

For subscription-based Services, where offered:

• Users may cancel recurring subscriptions at any time before the next billing cycle.
• Cancellation prevents future subscription charges.
• Subscription fees already paid are generally non-refundable.
• Access to subscription content shall continue until the end of the current paid billing period unless otherwise specified.

ekidemy reserves the right to deny refund requests where it reasonably determines that:

• Fraudulent activity has occurred.
• Payment was unauthorized.
• The refund request is abusive or made in bad faith.
• Multiple excessive refund requests have been submitted.
• The user has violated the Terms of Service.

Where appropriate, suspected fraudulent activity may be reported to payment providers or competent authorities.

Users are encouraged to contact ekidemy before initiating a payment dispute or chargeback through their financial institution.

ekidemy may, at its sole discretion, approve refunds outside the scope of this Policy in exceptional circumstances, including but not limited to:

• Serious medical emergencies.
• Verified duplicate transactions.
• Extended technical outages attributable solely to ekidemy.
• Other extraordinary situations determined by ekidemy on a case-by-case basis.

ekidemy reserves the right to amend or update this Refund and Cancellation Policy at any time.

Revised versions shall become effective immediately upon publication on the Website unless otherwise specified.

Refund requests shall be evaluated in accordance with the version of this Policy that was in effect on the date of the original purchase, unless required otherwise by applicable law.

Questions regarding this Refund and Cancellation Policy or refund requests may be directed to: